OG accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact customer support via email support@oliversgold.com, or via our customer support chat line.
Domestic:
Non-Custom orders take 3-5 days to ship. Custom orders take 4-6 weeks to design, construct, create, and ship. Please allow 1-2 business days for your order to be processed. Your order will be shipped via USPS Priority Mailing.
You will automatically receive your tracking number via email. Please allow 48 hours before checking the status of your shipment as the tracking system requires time to update.
International:
Non-Custom orders take 10-18 days to ship. Custom orders take 4-6 weeks to design, construct, create, and ship. Please allow 1-2 business days for your order to be processed. Your order will be shipped via USPS Priority Mailing.
You will automatically receive your tracking number via email. Please allow 48 hours before checking the status of your shipment as the tracking system requires time to update.
