Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: After placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. You may also come back to our website at any time and visit our track your order page to find your real-time updates for your shipment. If you did not receive your tracking number or you don't have any updates on our Order Status page after 5 business days, please Contact us as soon as possible so we can investigate.
Q: HOW LONG DOES SHIPPING TAKE?
non-customized items: 3-5 business days processing time. 3-5 days shipping time.
customized single letter pendant: 2-4 Weeks production time. 10 to 15 business days shipping time.
customized multiple letter pendant: 4-6 Weeks production time. 10 to 15 business days shipping time.
custom photo medallion/wings medallion/rectangular medallion/doublesided medallion: 4-6 Weeks production time. 15 to 20 business days shipping time.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide and ensure we make every customers shopping experience with us an enjoyable one.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the "BUY IT NOW" button. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!
Q: DOES OLIVER'S GOLD PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or the product is damaged, Contact Us immediately! We do all we can to ensure you have the best possible shopping experience. You can simply contact us and we'll get it addressed!
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: Absolutely! We offer a full refund on your order if you don't like the product. We have a 30 day refund guarantee. Subject to our terms.
Q: CAN I CANCEL MY ORDER?
A: Order cancellation is only allowed within 12 hours after the order was placed. We cannot cancel orders if they have already been moved to production.
Q: WHY MY ORDER IS DELAYED?
A: We have different warehouses some in US so the transfer and shipping of products can take some time and it can cause some delay.
Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?
If you have any additional questions that are not addressed in our FAQ. Please contact us below!